Experience

Lead researcher on state-funded project for Virginia Board for People with Disabilities (VBPD) to understand the fragmentation of disability service information
Conducting interviews with various disability providers using snowball sampling; including coordinating ASL communication & managing 50+ transcriptions
Qualitative data coding and analysis of interviews and surveys in Excel and Atlas TI to identify information gaps

Built and managed 30+ user-facing KPI dashboards embedded in the application environments from proof-of-concept stage to production deployment, which were used to market the strength of the tool and help educators with academic success
Process Efficiency: Reduced the manual run time of an internal process for a large school district from 8 hours per week to 10 minutes per month
Wrote SQL queries for large databases (Postgres, Redshift, Snowflake) and employed BI Tools (Power BI, Sisense) to analyze datasets and create actionable reports for internal and external userbase
Established survey/feedback and user engagement dashboards for use by management, SMEs, product owners, support and sales teams
Designed data models with engineers and stakeholders to fit reporting requirements
Served as liaison and between software developers, education consultants, and end-users

UI/UX Portfolio Samples PDF
Employed UI/UX design, rapid prototyping methods, and requirements elicitation techniques to software solutions for commercial and government clients
Prepared business documentation – product backlogs, proposals, roadmaps, diagrams, POA&Ms
Assisted in the QA Testing of applications during development